I'm not just a product designer, I'm an experience designer

A good designer is a very opinionated person. They are stubborn. They pay attention to details. They work tirelessly to make sure everything is perfect. Something an average person would never even notice, drives a great designer nuts. And great designers don't just care about the applications and websites they are building, but demand great design in everything they do.

Steve Jobs doesn't put down his perfectly designed iPad, and drive off in a Ford Pinto.

I'm not a visual designer, but I do care a lot about experience. This is why my first computer was a Mac back in 1992, my first car was an Audi in 1999, and my first credit card was an American Express. Even in the late 90's when Mac OS was pretty terrible, I stuck with Apple because the overall experience was better.

And that's what Posterous is about. I don't work on the visual design of Posterous, but I care a great deal about the experience of the product. Kate can attest to how picky I am. Right now we're wedding planning, and I'm a groomzilla. I demand the best from everything and everyone.


And that brings us to what brought about this blog post. Since our new offices are in the Mission, we've been eating at taquerias a lot more. I hate to say it, but boy the experience really stinks.

At Pancho Villa, an assembly line of workers yells at you makes your burrito as fast as possible. You just hope the right food comes out. And it isn't even that good. (I prefer Taqueria Cancun).

Compare that to Chipotle, which has nailed the experience of ordering a burrito. They have simple, legible menus, friendly staff, and consistency.

I don't want to get into a taqueria vs Chipotle battle here. I know they are different beasts.

But I guess I was spoiled by restaurants in the East Village. In New York City, cheap food doesn't mean a cheap experience.